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Migrating? Who’s Doing

The Heavy Lifting?

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“Nearly 70% of an enterprise’s application budget is spent on sustenance and enhancement activities, loosely termed as ‘maintenance’. Also, in many organizations, the time taken for issue response and resolution are unlikely to be based on an application’s business criticality, thus slipping during important phases.”

As businesses move into the era of highly scalable architectures, Web services, rich customer-facing applications, and mobile workforces, they are discovering that previously satisfactory workgroup and workflow systems no longer provide needed capabilities. Lotus Notes, in particular, is quickly becoming viewed as a legacy platform that is difficult to shed as part of a move to modern, scalable, and non-proprietary architectures.

Modernization of collaboration platforms within Global 1000 and mid-size companies continues to grow. Although Lotus Notes applications could run faster, scale better, and integrate smoothly if moved to a Web services-based infrastructure, organizations have had few ways to modernize complex Lotus Notes applications without rewriting them from scratch for the target platform. Despite this constraint, many organizations have soldiered on with their modernization plans, depending in part on in-house staff, outsourcing conversions to integrators, and relying on enterprise resource planning (ERP) and customer relationship management (CRM) vendors to replace functionality with other packages.

These approaches are workable, but they are expensive and, more importantly, they are time-consuming. Once a site has decided to move Lotus Notes applications to a new platform, the faster it can complete the adoption, the faster it can realize a return on the investment. And, of course, the faster it can begin using the benefits of the new platform to optimize and extend its software investments.

The problem is that modernizing Lotus Notes applications is fraught with difficulties, complex decisions, and considerable expense. Managers usually must combine several approaches to effectuate the modernization. They retire certain applications, replace some with new packages, rewrite others, and then migrate the remaining mission-critical applications.

Customers are making the strategic business decision to move to a different collaboration platform away from IBM Lotus Notes to increase employee productivity, reduce IT costs and improve business processes. The process of migrating all the applications could be a multi-year exercise as the applications move to different target platforms. While the migration is ongoing, the existing platform needs to be supported ensuring BAU. The internal / existing support team typically are well suited as SMEs to help build the new target platform with their existing business knowledge and intimacy with business users. With high priorities for minimal end-user disruption during migration and to provide the insights as an SME for the new target platform, it becomes difficult for the in-house team to balance both the tasks and hence there is a dire need for ‘sustenance support’ during a migration exercise.

The most critical component during a migration is the support for the notes side operations. You require experts in that field and there is none like Maarga.

What We Offer

• Defined transition including Knowledge acquisition, assisted perform and reverse shadow
• Pilot before Go Live
• Continuous improvement using defined problem management process
• Planned process for minor enhancements so that business needs are not compromised during migration

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Benefits include:

• Reduce cost of maintenance and sustenance of old platform
• Ensure SLAs and business needs are met during migration process
• Free up internal resources (SMEs) from routine support to SME activities during migration

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